About Us : Our Leadership
Hal F. Rosenbluth
Senior Vice President, Walgreens
President, Walgreens Health and Wellness division
Chairman, Take Care Health Systems
As former chairman and CEO of Rosenbluth International, Hal grew his company from a $20 million travel company to a $6 billion global industry leader prior to selling to American Express in 2003. He has been renowned for his unconventional approach to leadership, his ability to inspire world-class customer service, and his unwavering focus on the value of blending the right people with innovative and revolutionary technologies. The Wall Street Journal, Harvard Business Review, Inc. Magazine, CIO Magazine, and The Financial Times have recognized Hal as an unconventional leader, a visionary, and a trendsetter. Fortune Magazine, among others, has celebrated Rosenbluth International as one of the best companies to work for in America. Hal is the New York Times best-selling author of The Customer Comes Second, a book focusing on how to create a great service organization by first focusing on your associates. As Hal points out, "Only when one knows what it feels like to be first in the eyes of their employer can they convey that same feeling to a customer." Among other awards, Hal was the recipient of the Humanitarian Award, presented by the Foundation of Christians and Jews.
"I have always been a great proponent of the value of logic. To an equal degree I feel that emotion plays a critical role in business. A friend of mine once told me that when logic and emotion collide, emotion wins. Over the course of my career I've observed this phenomenon thousands of times and have come to the conclusion that the ability to harness both is what makes for exceptional companies."